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Mitigation Technician

Position
Summary:
The position of the Mitigation Technician is a combination position requiring a thorough understanding and performance of emergency disaster services such as; water damage mitigation, smoke damage mitigation, mold remediation, carpet cleaning and other mitigation services offered.
Principal Duties & Responsibilities include, but are not limited to:
o Entering private residences and commercial dwellings in order to perform emergency and environmental services.
o Perform category 1, 2 & 3 water damage mitigation, smoke odor & fire damage clean up, as well as mold remediation per IICRC S-500 & S-520 standards and as specified by Southeast Restoration (SRG).
o Working in tight or confined spaces, hot & cold spaces, and working on scaffolds.
o Frequent stooping & lifting up to 75 lbs safely.
o Wearing Personal Protective Equipment as recommended by product manufacturers, IICRC S-500 & S-520 standards as well as per specified by SRG.
o Completion of SRG's daily job documentation paperwork.
o Proper use & responsibility of drying equipment, hand & power tools.
o Proper use & responsibility of moisture reading equipment.
o Re-stocking of trucks daily.
o Upkeep of trucks.
o Upkeep of warehouse daily.
o Provide exceptional customer service.
o Assist in customer's education of process.
o Procuring authorization of required SRG forms.
o Daily communication with SRG team.
o Working with urgency while always working safely.
o Operating company vehicles.
o Attending training classes as needed.
o After hours work and routine "on call status."
o Professional appearance and demeanor.


Working Relationships and Scope
o Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors or Managers

Performance Competencies
o Oral Communication - Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.
o Written Communication - Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.
o Planning & Organizing - Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.
o Technical - Is appropriately trained and/or certified and effectively performs all production work within the water mitigation division.
o Quality - the individual demonstrates accuracy and thoroughness and monitors his / her own work to ensure quality.
Qualifications - Knowledge, Skills and Abilities
o Education and Experience
High school (or GED) diploma.
o Mathematical skills
Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units.
o Computer skills
Demonstrates basic proficiency in the use of computers, email and portable devices used to report and record daily activity.
o Certificates, Licenses and Registrations
Certification in performing appropriate services: Water Mitigation, Mold, etc.

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